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Purchase rules

Profilters – Online Shop Terms and Conditions

This page contains the terms and conditions applied to the purchases, Seller’s contact details, information on the shop and Consumer rights.

TABLE OF CONTENTS
§ 1 Definitions
§ 2 Contact Us
§ 3 Technical Requirements
§ 4 Use of the Site
§ 5 Payment Terms
§ 6 Profilters’ Performance
§ 7 Right to Cancel an Order
§ 8 Exceptions to the Right to Cancel an Order
§ 9 Returns
§ 10 Data Protection
§ 11 Disclaimers
§ 12 Provisions Concerning Buyers Not Being Customers
Attachment no. 1: Order Cancellation Letter Template

  • § 1 DEFINITIONS

Working days – days from Monday to Friday, with the exception of legal holidays.
Account – a free of charge electronic service provided by the Shop, regulated by another statute, thanks to which the Buyer in enabled to register an individual account.

Consumer – a consumer within the meaning of the provisions contained in the Civil Code.
Buyer – any party buying in the Shop.
Terms and Conditions – this document.
Shop – online shop Profilters, operated by the Seller at the address https://pro-filters.com.
Pick-up Point – point placed at the address ul. Dekoracyjna 3, 65-155 Zielona Góra.
Seller - JANUSZ RYSZARD KASSA, an entrepreneur running a business activity named JANUSZ KASSA NIKOS, recorded in the Central Register and Information on Economic Activity operated by the Ministry of Economic Development of the Republic of Poland, NIP 9241694049, nr REGON 977941306, ul. Dekoracyjna 3, 65-155 Zielona Góra.

  • § 2 CONTACT US
  1. Mail address: ul. Dekoracyjna 3, 65-155 Zielona Góra
  2. E-mail address: info@profilters.eu
  3. Telephone: +48 664322357

 

  • § 3 TECHNICAL REQUIREMENTS
  1. In order to use the site correctly, the following means are necessary:
    • A device with the access to Internet,
    • An Internet browser supporting JavaScript and cookie files.
  2. To place an order, besides the requirements described in Art. 1, it is necessary to own a working e-mail account.

 

  • § 4 USE OF THE SITE
  1. The product prices visible on the Site are total and they include the VAT tax.
  2. The Seller wants to point out that the overall price of the order includes the following: the price of a product and the delivery price, if needed.
  3. In order to buy a product, the Buyer must add it to the basket.
  4. Next the Buyer chooses among the available: way of delivery, and the method of payment; then the Buyer must provide the details necessary to execute the order.
  5. The order is placed only after the Buyer confirms its content and accepts the Terms and Conditions of the Shop.
  6. Placing an order equals signing a sale agreement between the Buyer and the Seller.
  7. The Seller will provide the Buyer with a hard copy of the confirmation of the order placement not later than in the moment of the order delivery.
  8. The Buyer has an option to register in the online Shop or purchase goods without registration, providing the Seller with the needed details with every order.   

 

  • § 5 PAYMENT TERMS  
  1. The order must be paid for using the chosen method of payment:
  • Regular money transfer into the Seller’s account.
  • Using one of the following payment gateways:
    • wire trasnsfer
    • PayPal

In case of the chosen up-front payment, the Buyer is obligated to pay the given amount within 7 working days from the date of the order placement. The Seller wishes to inform that in case of some of the payment methods, for the reason of their specification, the payment is possible only directly after placing the order.

 

  • § 6 PROFILTERS’ PERFORMANCE
  1. The Seller is obligated to deliver the product without defects.
  2. The order execution deadline is specified by the Shop.
  3. If the Buyer chooses to pay up-front, the Seller will execute the order after the payment.
  4. If the Buyer ordered several products with different completion terms, the order will be executed within the longest one.
  5. Countries to which the orders are delivered:
    • EU
  6. Products ordered in the shop are delivered according to the method chosen by the Buyer:
    • a. Through delivery companies,
    • b. Through Poczta Polska (Polish Post).  The Buyer may collect the ordered goods at the Pick-up Point within its opening hours. If the Buyer chooses personal collection, the goods will be ready to collect within the execution deadline specified in the order or within the date specified by the Seller, if needed.

 

  • § 7 RIGHT TO CANCEL AN ORDER
  1. Consumer has the right to cancel the sale agreement concluded with the Seller, apart from § 8 of Terms and Conditions, within 14 days from placing the order and with no given reason.
  2. The deadline of the order cancellation passes within 14 days from: 
    • a. The day, on which the Consumer received the goods or the day, on which a third party different than the delivery company and pre-indicated by the Consumer received the goods. 
    • b. The day, on which the Consumer or the third party pre-indicated by the Consumer, different than the delivery company, received the last good, in case of an agreement compelling the Seller to deliver more than one good, each of them having a different term of delivery.
  3. In order to cancel an order, the Consumer must inform the Seller about their decision to withdraw from the agreement placing an unambiguous declaration (e.g. submitting a letter by traditional or electronic post), using the details provided in § 2 of Terms and Conditions.
  4. Consumer can use the Order Cancellation Letter Template attached at the end of the Terms and Conditions, however it is not obligatory.
  5. To meet the withdrawal deadline, it is sufficient for the Consumer to send the information about their decision before the expiration of the withdrawal period.

EFFECTS OF EXCERSISING THE RIGHT OF WITHDRAWAL

  1. In case of the agreement withdrawal, the Seller returns all payments received from the Customer immediately, or not later than within 14 days from the day, on which the information about the withdrawal was received by the Seller, including the costs of delivery (apart from the additional costs resulting from the chosen method of delivery different than the regular, cheapest method offered by the Seller).
  2. The return of the payments will be made using the same method of payment used by the Customer in the former transactions, unless the Consumer agrees on a different solution, in case of which the Customer will not be charged additionally.
  3. The Seller may refrain from returning the payments up until receiving the goods or receiving the document proving their return, depending on which comes first.
  4. The returns should be sent at the address: ul. Dekoracyjna 3, 65-155 Zielona Góra immediately or no later than 14 days after the Consumer informed the Seller about the withdrawal from the agreement. To meet the withdrawal deadline, it is sufficient for the Consumer to send goods not later than on the fourteenth day from the withdrawal.
  5. The direct costs of returning the goods are borne by the Customer.
  6. The Consumer is responsible for the decrease in the goods value resulting only from using them in ways other than those needed to determine its character, qualities, and functions.
  7. If the goods cannot be returned by Polish Post because of their character, the Customer must bear the direct costs of the return themselves. The Customer will be informed about the estimated costs by the Seller in the description of the goods on the Site or when placing the order.

 

  • § 8 EXCEPTIONS TO THE RIGHT TO CANCEL AN ORDER
  1. The right to withdraw from an agreement concluded at a distance does not apply to Customer concerning the agreement:                                                                                                 
    • a. Which material being supplied is a non-prefabricated item, made according to Customer’s specification or serving their individual needs.                                                         
    • b. Which material being supplied is liable to deteriorate or expire rapidly.   
    • c. Which material being supplied is delivered in sealed packaging that cannot be returned once opened for the sanitary reasons if the package was open after the delivery.   
    • d. Which material being supplied, after delivery, is joint with other objects inseparably because of its character.                                                                                                             
    • e. Which material being supplied is an audio or video recording, or computer programmes delivered in sealed packaging, if the packaging was opened after delivery.       
    • f. Concerning supplying journals, periodicals and magazines, apart from subscription agreements. 
    • g. Which price or payment depends on financial market fluctuations, above which the entrepreneur does not have control, and which may occur before the date of agreement termination.
    • h. Concerning supplying digital content, which is not saved on a tangible medium, if the performance of the service has begun with Consumer’s clear consent before the date of agreement termination, after informing them about the loss of their right to terminate the agreement.

 

  • § 9 RETURNS
  1. If the good is defected, the Buyer may return it upon the warranty regulated by the Civil Code, if the warranty has been provided.
  2. Using the warranty, the Buyer may, upon the principles provided in the Civil Code: 
    • a. Make a declaration of the price reduction. 
    • b. When the failure is substantial – declare a withdrawal of the agreement.  
    • c. Demand a replacement for a failure-free product. 
    • d. Demand the defect removal.
  3. The complaints should be issued upon a warranty at the electronic or postal address indicated in § 2 of Terms and Conditions.
  4. If, in order to considerate the complaint, it is obligatory to send the product back to the Seller, the Buyer is obligated to deliver the product at the expense of the Seller, at the address: ul. Dekoracyjna 3, 65-155 Zielona Góra.
  5. If the product has an additional warranty, information about it and its terms and conditions are available in its description on the Site.
  6. Complaints concerning the functioning of the Shop should be issued at the addresses indicated in § 2 of Terms and Conditions.
  7. The complaint will be processed by the Seller within 14 days from its reception.


EXTRAJUDICIAL WAYS OF PROCESSING THE COMPLAINTS AND INVESTIGATION OF THE CLAIMS

  1. If the complaint is processed in an unsatisfactory way, the Consumer can, among others: 
    • a. Ask for mediation by local Office of Competition and Consumer Protection, to which a letter must be issued. The mediation is free of charge. A list of the Offices can be found at the address: https://www.uokik.gov.pl/wazne_adresy.php#faq595
    • b. Ask for help from the local Permanent Consumer Arbitration Court of a local Office of Competition and Consumer Protection, to which a letter must be issued. The mediation is free of charge. A list of the Offices can be found at the address: https://www.uokik.gov.pl/wazne_adresy.php#faqc596.
    • c. Ask for free of charge help from the local Customer Ombudsman.
    • d. Use the Internet ODR platform, available at the address: http://ec.europa.eu/consumers/odr/.

 

  • § 10 DATA PROTECTION
  1. The controller of the personal data shared by the Buyer while using the Shop is the Seller.
  2. The Buyer’s personal data is processed upon the agreement and in order to perform it, according to the principles described in the general regulation of The European Parliament and the Council related to Act of Protection of Personal Information. Detailed information concerning the data processed by the Seller are included in the Privacy Policy, which can be found on the Shop website.

 

  • § 11 DISCLAIMERS
  1. It is prohibited for the Buyer to provide any unlawful content.
  2. Every order placed by the Buyer is a separate sale agreement and requires separate Terms and Conditions acceptation. The agreement is concluded for the time of and in order to execute an order.
  3. Agreements concluded upon this Terms and Conditions are concluded in the Polish language.
  4. None of the regulations contained in this Terms and Conditions limits the Consumer rights resulting from the law legislations.

 

  • § 12 PROVISIONS CONCERNING BUYERS NOT BEING CUSTOMERS
  1. Only the Customer is entitled to cancel an order concluded at a distance.
  2. The Seller bears no responsibility towards the Buyer not being a Consumer.
  3. In case of any litigation between the Seller and the Buyer not being a Customer, the competent court is the one local to the Seller’s corporate location.

Attachment no. 1 to Terms and Conditions

The following order cancellation letter template is the one Buyer may but is not obligated to use: 

ORDER CANCELLATION LETTER TEMPLATE
(this form should be filled in and send to the Seller only in case of the order cancellation)

JANUSZ KASSA NIKOS
ul. Dekoracyjna 3, 65-155 Zielona Góra, e-mail address: info@profilters.eu

- I,................................................................................., hereby inform about my willingness to withdraw from a sale agreement concerning the following products:

....................................................................................................................................................................................................................................

....................................................................................................................................................................................................................................

....................................................................................................................................................................................................................................

- Date of delivery .........................................................................................................................................................................................................

- Consumer(s) Forename(s) and Surname .....................................................................................................................................................................

- Consumer(s) Address ......................................................................................................................................................................................

....................................................................................................................................................................................................................................

.............................................................................................
Consumer’s Signature
(only when the form is sent by traditional mail)


Date ............................................

(*) Delete/strike out what is inapplicable.

 

Terms and Conditions of Registration

Terms and Conditions of the Account

TABLE OF CONTENTS
§ 1 Definitions
§ 2 Contact Us
§ 3 Technical Requirements
§ 4 Account
§ 5 Returns
§ 6 Data Protection
§ 7 Disclaimers

  • § 1 Definitions

Account – regulated by this Terms and Conditions free of charge service provided by the Shop, thanks to which Buyers can register an individual account.
Buyer – every party buying in the Shop.
Shop – online store Profilters, run by the Seller at the address: https://pro-filters.com.
Seller - an entrepreneur running a business activity named JANUSZ KASSA NIKOS, recorded in the Central Register and Information on Economic Activity operated by the Ministry of Economic Development of the Republic of Poland, NIP 9241694049, nr REGON 977941306, ul. Dekoracyjna 3, 65-155 Zielona Góra.

  • § 2 Contact Us
  1. Mail address: ul. Dekoracyjna 3, 65-155 Zielona Góra
  2. E-mail address: info@profilters.eu
  3. Telephone: +48 664322357

 

  • § 3 Technical Requirements
  1. In order to use the site correctly, the following means are necessary:
    • A working e-mail account,
    • A device with the access to Internet,

An Internet browser supporting JavaScript and cookie files.                                        

  • § 4 Account 
    1. Setting up an Account is fully voluntary and depending only on the Buyer’s willingness. 
    2. The Account lets the Buyer: browse their ordering history, check the status of an order, or edit the Buyer’s details manually.
    3. To set up an Account, it is necessary to fill in an adequate form in the Shop. 
    4. In the moment of the Account registration, a non-fixed-term agreement is concluded between the Seller and the Buyer, upon the principles indicated in Terms and Conditions.
    5. The Buyer may close an Account anytime without being charged.
    6. To close an Account, it is necessary to deliver a cancellation form to the Seller at the e-mail address: info@profilters.eu; this results in an immediate removal of the Account and the withdrawal of the agreement concerning running the Account.

 

  • § 5 Returns
  1. Complaints concerning the functioning of the Account must be send at the e-mail address: info@profilters.eu.
  2. The Seller will process the complaint within 14 days.


EXTRAJUDICIAL WAYS OF PROCESSING THE COMPLAINTS AND INVESTIGATION OF THE CLAIMS

  1. If the complaint is processed in an unsatisfactory way, the Consumer can, among others: 

 

  • § 6 Data Protection
  1. The controller of the personal data shared by the Buyer while using the Shop is the Seller.
  2. The Buyer’s personal data is processed upon the agreement and in order to perform it, according to the principles described in the general regulation of The European Parliament and the Council related to Act of Protection of Personal Information. Detailed information concerning the data processed by the Seller are included in the Privacy Policy, which can be found on the Shop website.

 

  • § 7 Disclaimers
  1. It is prohibited for the Buyer to provide any unlawful content.
  2. Agreements concerning the Account management is concluded in the Polish language
  3. The Seller has the right to change this Terms and Conditions due to compelling reasons described in Art. 4.
  4. The compelling reasons mentioned in Art. 3 are: 
    • a. The necessity to adapt the Shop to the law applied to the functioning of the Shop.
    • b. Security improvements concerning the services. 
    • c. The change of the Account functioning demanding the Terms and Conditions’ modification.
  5. The Buyer will be notified about a planned modification in Terms and Conditions no less than 7 days before its implementation. The Buyer will receive an e-mail message on the ascribed e-mail address.
  6. If the Buyer does not accept the planned modification, they are obligated to inform the Seller through an e-mail message sent at the e-mail address: info@profilters.eu, what will result in the withdrawal from the agreement concerning managing the Account in the moment of implementation or earlier, if the Buyer demands so.
  7. If the Buyer does not submit an objection to the planned modification up to the moment of its implementation, it is assumed that they accept it, in which case there is no change to the agreement. The Buyer’s right to withdraw from the agreement in the future stays unchanged.
  8. In case of any litigation between the Seller and the Buyer not being a Customer, the competent court is the one local to the Seller’s corporate location.
  9. None of the regulations contained in this Terms and Conditions limits the Consumer rights resulting from the law legislations.

 

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NIKOS Kassa Janusz       NIP:PL9241694049      Dekoracyjna 3      Zielona Góra      65-155 Poland    

tel. mob. +48 664 322 357;    tel. stac. +48 68 41 41 695                                e-mail: info@profilters.eu

 

ING Bank Slaski S.A., ul. Sokolska 34, 40-086 Katowice, Poland, SWIFT/BIK: INGB PLPW

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